Clear typography and visual contrast
We aim to use legible type sizes, sensible line spacing, readable colour contrast, and layouts that remain understandable across desktop and mobile screens.
Accessibility Statement
A more welcoming shopping experience for more people
HearthVale is committed to improving the accessibility and usability of our website so customers can explore furniture, lighting, mirrors, rugs, storage, seating, textiles, wall art, and decorative objects with greater clarity and confidence.
01 / Our Commitment
Accessibility is an ongoing part of how we improve the site
We aim to make the HearthVale shopping experience easier to perceive, navigate, understand, and use across a range of devices and assistive technologies. Accessibility is not treated as a one-time project; it is an ongoing effort that can improve as our website, content, and product catalogue evolve.
Perceivable
We aim for readable text, meaningful image descriptions, clear visual hierarchy, and sufficient contrast where practical.
Operable
We aim to support keyboard-friendly interaction and controls that remain understandable without relying only on a pointer device.
Understandable
We aim for clear labels, predictable navigation, concise instructions, and straightforward shopping and support information.
Robust
We aim to use semantic, standards-conscious website structures that work across modern browsers and common assistive technologies.
02 / Accessible Experience
We focus on the parts of shopping that need to stay clear and usable
Accessibility work should support the complete journey, from browsing a coffee table or mirror to reading delivery details and requesting support.
Predictable links and page structure
We aim to organise headings, menus, buttons, collection links, product information, and support paths in a logical order that is easier to follow.
Controls that do not depend on one input method
Where practical, interactive controls should be usable with a keyboard and should provide visible focus states so the current position is easier to identify.
Meaningful descriptions for important visuals
Product and editorial imagery should include useful alternative text when the image communicates information relevant to furniture, decor, materials, styling, or room context.
Restraint around animation and movement
Decorative motion should remain subtle, and reduced-motion preferences should be respected where motion is used so the experience can remain calmer for users who request it.
Human help when the website is not enough
Customers can request assistance with product information, orders, shipping, returns, exchanges, or accessibility barriers through HearthVale support.
Content & Navigation
Product information should remain useful without relying only on appearance
Furniture and decor shopping often depends on visual detail, but important information should also be communicated through text. We aim to make product names, descriptions, dimensions, materials, colours, care guidance, delivery information, and support instructions understandable in written form.
Headings
Pages should use a logical heading hierarchy so customers can scan or navigate content more efficiently.
Links
Link and button wording should describe the destination or action rather than rely on vague labels alone.
Product detail
Key dimensions, materials, finishes, care notes, and delivery information should be available as readable text where provided.
Forms
Where forms are used, labels and instructions should help customers understand what information is requested.
Keyboard & Focus
Important actions should be reachable and understandable
Customers who navigate without a mouse should be able to move through important links and controls in a sensible order. We aim to support visible focus indicators and interactions that do not depend only on hover behaviour.
Tab order
Interactive elements should follow a logical sequence that reflects the visual and semantic structure of the page.
Focus
Buttons, links, fields, and controls should provide a visible focus state where supported by the site design.
Hover
Essential content or actions should not be available only through mouse hover where another accessible method can be provided.
Touch
Controls should have practical tap areas on smaller screens so mobile interaction remains comfortable and accurate.
Ongoing Improvements
Accessibility improves through review, testing, and feedback
As HearthVale content, products, and website features change, accessibility work may include design review, content review, technical checks, and customer feedback.
Review new content
Check new pages, collection content, product descriptions, imagery, and support information for readable structure and meaningful labels.
Review interactions
Assess navigation, buttons, forms, menus, and other controls for keyboard use, focus visibility, touch comfort, and predictable behaviour.
Improve contrast and readability
Refine colour combinations, text sizes, spacing, and responsive layouts when readability issues are identified.
Respond to reported barriers
Use customer feedback to investigate accessibility issues and prioritise practical improvements where possible.
03 / Known Limitations
Some parts of the experience may still need improvement
Accessibility can be affected by third-party tools, changing content, browser differences, older code, or features that are still being reviewed.
Some payment, analytics, embedded media, delivery, social, or other third-party features may be controlled by external providers. Their accessibility may vary independently of HearthVale.
New product pages, imagery, promotions, or interactive features may occasionally introduce issues that need additional review after publication.
Website behaviour can vary across operating systems, browsers, screen sizes, zoom levels, and assistive technologies.
We aim to improve accessibility continuously, but we do not claim that every page, feature, or third-party component will be free of accessibility barriers at all times.
Shopping Assistance
Support can help when a product page is difficult to use
If an accessibility barrier makes it difficult to review a mirror, table, lamp, rug, chair, cabinet, shelving piece, textile, wall art, or decorative object, you can ask support for available product information in another practical form.
Dimensions
Support can help clarify product measurements or room-fit information that is available for the item.
Materials
Support can help locate available written information about materials, finishes, care, or construction details.
Orders
Support is available 24/7 for ordering questions, free shipping, the 3–5 calendar day delivery window, returns, and exchanges.
Alternatives
If a website feature is difficult to operate, support can help explain available alternatives where reasonably possible.
Accessibility Support
Tell us if something on HearthVale is difficult to access
When reporting an accessibility issue, it is helpful to include the page or product you were using, the task you were trying to complete, the device or browser involved, and the type of assistive technology used if relevant. HearthVale support is available 24/7.
Phone
+1 (561) 666-7338
Email
hearthvale.lol
Address
1753 Midbrook dr, Columbia SC 29229 United States
Availability
24/7 customer support