Details you provide directly
This may include your name, shipping address, billing address, email address, telephone number, and information you provide when contacting customer support.
HearthVale Privacy Policy
Privacy practices designed with clarity and respect
This Privacy Policy explains how HearthVale may collect, use, disclose, retain, and protect information when you browse our furniture and home decor website, place an order, subscribe for offers, or request customer support.
01 / Overview
We use information to operate the store and support your experience
When you shop for mirrors, tables, lighting, rugs, seating, storage, wall art, textiles, and decorative objects, certain information may be needed to process orders, provide delivery updates, maintain website functionality, prevent misuse, improve the shopping experience, and respond to customer requests.
Order information
Used to process purchases, arrange delivery, handle returns, exchanges, and customer service.
Website information
May help us understand site performance, navigation, device usage, and general shopping behaviour.
Preference information
May be used for subscriber offers, promotional communications, and personalised store experiences where permitted.
02 / Information
Information we may collect
The exact information depends on how you interact with HearthVale and which features or services you use.
Purchase and fulfilment details
This may include products ordered, order value, discount status, shipping information, return or exchange history, and transaction-related records. Payment information may be handled by payment service providers.
Technical information about visits
This may include IP address, browser type, device type, pages viewed, referral information, approximate location derived from network data, timestamps, and interactions with website features.
Choices that shape your experience
This may include email subscription status, promotional preferences, customer service messages, product interests, and other information you choose to share with us.
How We Use Information
Information supports orders, service, security, and store improvement
We may use information when reasonably necessary to operate HearthVale, complete requested transactions, communicate with customers, maintain website functionality, and improve the shopping experience.
Orders
Process purchases, confirm orders, arrange shipping, provide delivery information, and support returns or exchanges.
Support
Respond to product questions, order concerns, delivery issues, returns, exchanges, and other customer service requests.
Security
Help detect, investigate, prevent, or respond to fraud, abuse, technical problems, and other potentially harmful activity.
Improvement
Understand how visitors use the website, evaluate performance, improve navigation, and refine the presentation of furniture and decor collections.
Marketing
Send promotional communications or subscriber offers where permitted and consistent with the preferences you provide.
Sharing & Service Providers
Some information may be shared when services require it
HearthVale may work with third parties that provide services necessary to operate the website and fulfil customer requests. Information shared with them should be limited to what is reasonably needed for the relevant service.
Payments
Payment processors and financial service providers may process transaction information needed to complete a purchase.
Delivery
Shipping and logistics providers may receive information needed to deliver furniture, lighting, rugs, decor, and other ordered products.
Technology
Hosting, analytics, security, customer service, and website technology providers may process information on our behalf.
Legal
Information may be disclosed when reasonably necessary to comply with applicable law, respond to valid legal process, protect rights, or address suspected fraud or security concerns.
Your Choices
You may have choices about how your information is used
Depending on where you live and the laws that apply, you may have rights or choices regarding certain personal information. Some requests may require identity verification or may be subject to legal exceptions.
Access or correction
You may be able to request access to certain personal information or ask that inaccurate information be corrected.
Deletion
You may be able to request deletion of certain personal information, subject to legal, security, transactional, or recordkeeping requirements.
Marketing preferences
You can use available unsubscribe options in promotional communications or otherwise update your marketing preferences.
Cookie controls
You may be able to manage cookies and similar technologies through browser controls or website preference tools where available.
03 / Safeguards
Retention, security, children, and policy updates
These practices help explain how information may be handled beyond the immediate shopping transaction.
We may retain information for as long as reasonably necessary for the purposes described in this policy, including order records, customer support, legal compliance, dispute resolution, security, and business recordkeeping.
Reasonable administrative, technical, and organisational safeguards may be used to protect information. No online service or data transmission method can guarantee absolute security.
HearthVale is not intended for children under 13, and we do not knowingly seek to collect personal information from children under 13 through the website.
Cookies & Similar Technologies
Cookies may support essential functions and website insights
Cookies and similar technologies may be used to remember preferences, keep parts of the website functioning, understand general traffic and performance, support security, and measure marketing effectiveness where applicable.
Essential
Technologies that help core website functions, checkout flows, security, and session continuity operate correctly.
Analytics
Technologies that may help us understand site usage, page performance, and how visitors navigate furniture and decor content.
Marketing
Where permitted, technologies may help measure campaigns or tailor promotional content based on interactions with the website.
Controls
Your browser may offer controls to block or remove cookies, although disabling some technologies can affect website functionality.
Privacy Questions
Questions about this policy or your information?
For questions about this Privacy Policy, privacy-related requests, or how information is handled in connection with your HearthVale account, orders, or customer support interactions, use the details below.
Phone
+1 (561) 666-7338
Email
hearthvale.lol
Address
1753 Midbrook dr, Columbia SC 29229 United States
Availability
24/7 customer support
