Check the route into the room
Review doorways, hallways, corners, stairs, and lifts so larger furniture can move through the space without avoidable obstruction.
Shipping & Delivery
Shipping & Delivery
Every HearthVale order ships free, with an expected delivery window of 3–5 calendar days. This guide explains what happens after checkout, how to prepare for larger home pieces, and what to do if a delivery needs attention.
Free shipping on every product
Expected delivery: 3–5 calendar days, with 24/7 support available.
Delivery Brief
The essentials before your order begins moving
HearthVale keeps the core delivery terms simple. Shipping is included on all products, the expected delivery window is 3–5 calendar days, and support remains available if you need help with an order, address, tracking update, or arrival issue.
Shipping
Free on all products
No separate shipping charge is added to qualifying HearthVale product orders.
Delivery
3–5 calendar days
This is the expected order delivery window under the store’s normal operating terms.
Support
Available 24/7
Help is available for order, shipping, delivery, return, exchange, and product questions.
Returns
Free within 30 days
Eligible returns and exchanges are free within the stated 30-day period.
Delivery Journey
From checkout to the room you planned
After you place an order, the process moves through a few practical stages. Keep your order information accessible so tracking and support questions can be handled more quickly if needed.
01
Order confirmed
Your purchase details are recorded after successful checkout and become the reference point for the rest of the delivery process.
02
Order prepared
Your item moves into preparation before shipment activity and tracking information become available.
03
Shipment in transit
Once shipment begins, use the tracking details connected to your order to follow progress toward delivery.
04
Delivery completed
Inspect the package and product promptly after arrival, especially for mirrors, lighting, furniture, glass, and finished surfaces.
Before Arrival
Prepare the path before the package reaches the door
A few minutes of preparation can make delivery easier, especially for accent chairs, benches, tables, cabinets, shelving, larger mirrors, and other pieces that need a clear route into the room.
Clear the final position
Remove small decor, floor obstacles, loose rugs, or fragile objects from the area where the new piece will be unpacked or placed.
Keep the packaging until you inspect
For mirrors, lamps, decor, furniture, glass, textiles, and finished surfaces, keeping the packaging nearby helps if an arrival issue needs review.
Furniture Delivery
Larger pieces need a little more planning
Coffee tables, console tables, accent chairs, benches, dining chairs, bookcases, cabinets, and nightstands can vary greatly in size and weight. Compare product dimensions with the destination room and access path before delivery.
Doorways
Measure the narrowest doorway or passage that the product must pass through before reaching its final position.
Stairs
Check turns, landings, handrails, and ceiling clearance where the delivery path includes a staircase.
Floor space
Leave enough room to unpack or position the piece without pressing it against nearby furniture or decor.
Assembly
Review product-specific information for any assembly or setup details associated with the item you ordered.
Lighting & Decor
Fragile details deserve careful unpacking
Mirrors, table lamps, wall sconces, pendant lights, vases, decorative objects, and framed wall art may include glass, ceramic, metal, delicate finishes, or removable components. Open packaging carefully and inspect the item before discarding protective materials.
Glass
Check reflective and glass surfaces in good light for visible damage before installation or placement.
Lighting
Review product-specific installation and electrical guidance before mounting or connecting fixtures.
Finishes
Inspect painted, plated, stained, glazed, upholstered, and decorative surfaces before removing all protective material.
Hardware
Keep included fasteners, brackets, fittings, and product instructions together until setup is complete.
Tracking & Issues
Know what information to keep close
Order details, tracking information, photos, and packaging can be useful if a delivery is delayed, appears incomplete, or arrives with visible damage.
Tracking and address checks
Review the shipping information associated with your order and keep the tracking details available once shipment activity begins.
Address accuracy
Check that the delivery address used at checkout is complete and suitable for receiving the order.
Tracking updates
Use the tracking details linked to your shipment to follow progress during the delivery window.
Order reference
Keep your order information available when requesting help so the correct purchase can be identified quickly.
Damaged or incomplete arrival
If the package or product arrives with a visible problem, avoid unnecessary handling while you document the condition.
Keep the packaging
Retain the box, wrapping, inserts, labels, and protective materials until the issue has been reviewed.
Take clear photos
Photograph the package and the product condition so the issue can be understood accurately.
Request support promptly
Share your order details and documentation so the available resolution can be reviewed.
Quick Answers
The delivery questions customers ask most
A concise reference for the practical points that matter most before and after a HearthVale order is shipped.
How much does shipping cost?
Shipping is free on all HearthVale products.
How long does delivery take?
The expected delivery window is 3–5 calendar days.
Where do I check shipment progress?
Use the tracking information connected to your order once shipment activity becomes available.
What if the delivery looks damaged?
Keep the item and packaging together, take clear photos, and request support promptly with your order information.
Can I return an eligible product?
Eligible returns and exchanges are free within 30 days under the store conditions.
Is support available after delivery?
Yes. HearthVale customer support is available 24/7 for delivery, product, return, exchange, and order questions.
HearthVale Delivery Desk
Need help with an order on the way?
For shipping questions, delivery updates, damaged arrivals, order details, product guidance, returns, or exchanges, HearthVale support is available 24/7.
Phone
+1 (561) 666-7338
Email
hearthvale.lol
Address
1753 Midbrook dr, Columbia SC 29229 United States
Availability
24/7 customer support