Review your item
Confirm that the product is within the 30-day return or exchange period and is eligible under the store conditions.
30 Days
Free returns and exchanges on eligible products.
Returns & Exchanges
A return process designed to feel simple
We want you to feel comfortable choosing pieces for your home. Eligible products can be returned or exchanged free of charge within 30 days, with support available 24/7 if you need help along the way.
30-Day Window
Eligible returns and exchanges are accepted within 30 days.
Free Returns
No return charge for eligible products covered by the policy.
Free Exchanges
Eligible exchanges are supported within the same 30-day period.
24/7 Support
Help is available whenever you need assistance.
Four clear steps from decision to resolution
Keep the item and your order details together while the return or exchange is being reviewed, and avoid unnecessary handling until you know the next step.
Keep order details ready
Have your order information available so the request can be matched to the correct purchase quickly.
Prepare the product
Keep the product protected and retain its packaging where possible while your return or exchange is arranged.
Complete the resolution
Once the request is reviewed, follow the provided instructions for the eligible return or exchange.
Return Eligibility
Care for the piece while you decide
Furniture and decor can include delicate finishes, textiles, glass, lighting components, wood, metal, and decorative surfaces. Keeping the item protected helps make the return review clearer and preserves the condition of the product.
Stay within the return window
Eligible requests should be made within 30 days.
Keep the item in good condition
Avoid damage, unnecessary wear, or modifications while deciding whether to keep the product.
Retain packaging where possible
Packaging can help protect mirrors, lighting, decor, furniture, and other items during a return.
Exchanges
When another piece suits your space better
If an eligible product is not the right fit for your room, style, or intended placement, a free exchange can be requested within the 30-day period. Product availability can affect which replacement options are possible.
Before choosing a replacement
Compare dimensions, finishes, placement space, and access points so your next selection is better aligned with the room.
Check dimensions again
Measure the intended area before selecting another table, chair, cabinet, mirror, lamp, or decor piece.
Review the product details
Look closely at materials, finish, proportions, and product-specific information before confirming your alternative.
Return and exchange questions, answered
A concise reference for the most common questions about the 30-day return and exchange experience.
How long do I have to request a return?
Eligible products can be returned within 30 days.
Are eligible returns free?
Yes. HearthVale offers free returns within the 30-day period for eligible products.
Can I exchange an eligible product?
Yes. Eligible exchanges are free within 30 days, subject to product availability and the store conditions.
What if my item arrives damaged?
Keep the item and packaging together, take clear photos of the issue, and request support promptly so the situation can be reviewed.
Should I keep the original packaging?
Where possible, retain the packaging while deciding whether to keep the product. It can help protect the item if a return or exchange becomes necessary.
How long does a refund take?
Refund timing can depend on the return review and your original payment provider. Once an eligible refund is approved, it is returned through the original payment method.
Return Support
Need help with a return or exchange?
Support is available 24/7 for return questions, exchanges, order details, delivery concerns, and product assistance.
Contact HearthVale