Request the return
Provide your order details and identify the product you want to return or exchange.
HearthVale / Policy
Return & Refund Policy
We want furniture and decor decisions to feel confident from purchase through placement. This policy explains how eligible HearthVale products may be returned or exchanged within 30 days, how refunds are handled, and what to do if an item arrives damaged or incorrect.
30 Days
Return or exchange window for eligible products.
Free eligible returns
No return charge for qualifying items.
Free eligible exchanges
Exchange qualifying products without an exchange fee.
24/7 support
Help is available whenever a return question comes up.
01 / Eligibility
A simple standard for eligible returns
Eligibility depends on timing, product condition, order details, and whether the item falls within the applicable return conditions.
Return within 30 days
Eligible products should be requested for return or exchange within 30 days of the applicable delivery date.
Keep the item in acceptable condition
Returned furniture and decor should be in a condition suitable for review, with all included parts, accessories, and components where applicable.
Retain packaging when practical
Keeping original or protective packaging can make the return process easier, especially for mirrors, lighting, wall art, vases, tables, and larger furniture pieces.
Have your order details ready
Order information helps support confirm the purchase, product, delivery details, and next available resolution.
02 / Return Process
From request to resolution in four clear stages
The process is designed to keep the focus on the product and the best available outcome, whether you are returning a lamp, mirror, rug, chair, table, cabinet, shelving piece, textile, or decorative object.
Confirm eligibility
Support reviews timing, condition, product details, and the appropriate return or exchange path.
Prepare the product
Keep the product protected for return and include applicable parts, accessories, and packaging where available.
Complete the resolution
Once the return is received and reviewed, the approved refund or exchange can move forward.
03 / Refunds
Approved refunds return through the original payment path
When an eligible return is received and approved, the refund is generally issued to the original payment method used for the order. Processing time after approval can vary depending on the payment provider or financial institution.
Approval
The returned product is reviewed against the applicable return conditions before the refund is approved.
Method
Approved refunds are generally sent back to the original payment method associated with the purchase.
Timing
Your bank or payment provider may need additional processing time after the refund has been issued.
Discounts
Refund calculations are based on the amount actually paid after any automatic subscriber or promotional discount applied to the order.
04 / Product Condition
Protect the piece until the return is complete
Furniture and decorative products can vary widely in size, fragility, and finish, so careful handling helps protect the item during the return process.
Tables, chairs, benches, cabinets, shelving, and nightstands
Keep surfaces protected from scratches, stains, impact, or avoidable damage. Include removable parts, hardware, and accessories where applicable.
Lamps, pendants, sconces, and mirrors
Fragile components should remain protected. Include shades, fittings, mounting components, or other included accessories where applicable.
Rugs, decorative pillows, and throws
Keep textiles clean, dry, and protected from avoidable wear, staining, odours, or damage while the return is being arranged.
Wall art, vases, baskets, boxes, trays, and decorative objects
Return decorative pieces with all included components and use suitable protective packaging for delicate finishes or breakable materials.
05 / Arrival Issues
If an item arrives damaged, incorrect, or incomplete
Inspect delivered furniture and decor promptly. If something is damaged, incorrect, or missing, keep the product and relevant packaging available while the issue is reviewed.
Document
Take clear photos of the product, packaging, damage, incorrect item, or missing component when helpful.
Identify
Have your order details and the affected product name ready so support can review the issue efficiently.
Protect
Keep the item and packaging in a safe condition until you receive the next return, exchange, or resolution instruction.
Resolve
The available resolution may include a return, exchange, refund, replacement, or other appropriate support option depending on the situation.
06 / FAQs
Common return and refund questions
These answers summarise the main points for eligible HearthVale returns, exchanges, refunds, and delivery issues.
How long do I have to request a return?
Eligible products may be returned within 30 days, subject to the applicable return conditions.
Are eligible returns free?
Yes. Eligible returns are free within the 30-day return period.
Can I exchange an eligible item?
Yes. Eligible exchanges are free within 30 days, subject to product availability and applicable exchange conditions.
Where will my refund be sent?
Approved refunds are generally issued to the original payment method used for the order.
Should I keep the original packaging?
Keeping original or protective packaging is recommended when practical, particularly for larger, delicate, or breakable items.
What if an item arrives damaged?
Inspect it promptly, retain the product and relevant packaging, document the issue where helpful, and contact support with your order details.
HearthVale Resolution Studio
Need help deciding the best return or refund path?
For help with a return, exchange, refund, damaged item, incorrect product, missing component, or order-specific question, HearthVale support is available 24/7.
Phone
+1 (561) 666-7338
Email
hearthvale.lol
Address
1753 Midbrook dr, Columbia SC 29229 United States
Availability
24/7 customer support
