Orders & Tracking
Understand order confirmation, shipment progress, and what to expect after checkout.
View order guidanceHearthVale Help Center
Helpful answers for every stage of your order
Find practical guidance for ordering, delivery, returns, exchanges, product care, promotions, and choosing pieces for your space. Everything is organised so you can get to the right answer quickly.
Support available 24/7
Order, delivery, returns, exchange, and product assistance when you need it.
Choose the kind of help you need
Start with the topic closest to your question, then follow the guidance below for the next step.
Shipping & Delivery
Review the free shipping policy and expected 3–5 calendar day delivery window.
View delivery guidanceReturns & Exchanges
See how the free 30-day return and exchange policy works for eligible products.
View return guidanceFurniture & Decor
Find practical guidance on sizing, room planning, product details, and care.
View product guidanceDiscounts & Offers
Learn how automatic subscriber and selected promotional savings are applied.
View offer guidanceGeneral Support
Use the support section for questions that do not fit into the categories above.
Go to support
Order Help
Know what happens after checkout
Once your order is placed, the next priorities are confirmation, shipment preparation, tracking, and delivery. Keeping your order details available makes it easier to review progress if you need assistance.
Order confirmation
A successful checkout creates a record of your purchase details.
Shipment preparation
Tracking information becomes available once your order begins shipment activity.
Delivery expectation
Orders are expected to arrive within 3–5 calendar days with free shipping.
Product Help
Choose pieces with greater confidence
HearthVale includes mirrors, coffee and side tables, lighting, rugs, decorative objects, chairs, benches, shelving, cabinets, nightstands, and more. Product dimensions, materials, finishes, and room fit should be reviewed before ordering.
Measure first
Compare product dimensions with the intended floor, wall, or placement area.
Check access points
For furniture, confirm doorways, stairs, halls, and room clearances before ordering.
Protect the finish
Use gentle care methods appropriate to wood, glass, textile, metal, and decorative surfaces.
Key store policies at a glance
The essentials are kept together here so you can quickly check the terms most likely to affect your order.
Free Shipping
Shipping is free on all products.
3–5 Days
Expected order delivery time is 3–5 calendar days.
30-Day Returns
Eligible returns and exchanges are free within 30 days.
Automatic Savings
Email subscribers receive 15% sitewide, while selected promotional products receive 20%, with no code required.
Common questions, answered simply
Quick answers for the issues customers most often need help understanding.
How much does shipping cost?
Shipping is free on all HearthVale products.
How long does delivery take?
The expected delivery window is 3–5 calendar days.
Can I return or exchange an item?
Eligible products can be returned or exchanged free of charge within 30 days, subject to the store conditions.
How does the subscriber discount work?
Email subscribers receive an automatic 15% sitewide discount. No discount code is required.
How do selected promotional discounts work?
Selected promotional products receive an automatic 20% discount, with no code required.
What should I do if an item arrives damaged?
Keep the item and packaging together, take clear photos of the issue, and request support promptly with your order details.
Customer Support
Still need help?
Support is available 24/7 for order questions, shipping, returns, exchanges, product guidance, and other store-related assistance.
Contact HearthVale